Reliable call management features| call center management in London.

This is beta testing website.

Call management cannot become any more comprehensive. With 800Comms gain insight on how your business offices use the cloud based telephony to enhance individual and departmental performance. Our prime feature is user centric, easy to understand intuitive interface of call management settings that are not labor intensive and dependant on IT experienced personnel for implementation. We offer live graphical dashboards that help you quickly analyze what is happening with your company phone system.

Flexible Answering Rules

Customize your call redirections with intelligent call routing settings and auto receptionist and IVR for individual extensions/mailboxes. Create and modify answering rules from any desktop or mobile device with an internet connection.

Rich Presence

Let all the users on your network share their presence status- busy, available, on-hold. 800Comms Presence feature gives managers and admin a strategic view of colleagues phone status. It reduces call hold times!

Office Anywhere

Office anywhere is an advanced feature of 800Comms call management that lets you use your personal phone for outgoing calls from remote locations while showing your office phone number on recipient’s caller ID. Take your office with you any time any place!

REVIEW OUR ADVANCED CALL CENTER FEATURES FOR MANAGING AN EFFICIENT FIRST POINT OF CONTACT

Shared Phone Numbers

A unique feature offering you an option to share a single phone number on multiple lines. This is ideal for retailers, restaurants and grocery shops. Pick an incoming call on any line without need of call transfer. Shared Phone number is implemented without any technical hassle by just few clicks!

Hunt Grouping

Only Possible with Cloud PBX, Hunt Grouping Feature will let you have a call ring at one phone line at the caller front but at your end the call will get distributed to multiple lines based on a particular process of algorithm to determine which line will receive which call.

Simultaneous Ringing

Simultaneous Ringing is advanced feature of cloud based telephony. It is a variation of basic call forwarding feature. Have a call ring at multiple users’ phones at the same time. The most common configuration is to set simultaneous ring on a user’s multiple device.

Sequential Ringing

Yet another advanced variation of call forwarding, sequential ring will ring a call at first destination and if unanswered, it will route the call to another, then another until the call is answered. The most common configuration is having a call ring at desk phone, personal phone, home phone and then voicemail.

Anonymous Call Rejection

Do not want to attend a call from an anonymous number? Simply configure you call settings to reject calls from numbers that have blocked their caller ID information. Anonymous Call Rejection (ACR) is by default included in landline caller ID and can be activated at option.

Busy Lamp Monitoring

NEVER MISS A CALL OR FAX. HAVE EVERYTHING
AVAILABLE FOR FUTURE REVIEW AND LOOK-BACK

CALL LISTS AND FAX LOGS

Maintain a complete call log with all incoming and outgoing calls and fax transmissions. View logs by name of recipient or caller, by date and time, or by certain extension number. Call Lists are particularly important for forecasting future call expenses and for monitoring good business factors like peak timings, golden customer etc.

MISSED CALL/MESSAGE ALERTS

Configure your settings such that you always are notified by email for all voice messages and faxes received and sent. Customize the settings to add on multiple email accounts for notifications and set a ringtone of your choice.

800Comms also offer missed call notifications by SMS. Receive missed call notifications for your desk phones on multiple phones.

AUTOMATED CALL RECORDS

Customize 800Comms account setting to save inbound and outbound call recording by default in HD quality for individuals and departments to playback later at their own convenience. You can opt to have a short caller tune at the beginning of your call to remind caller that their call is being recorded.

ADVANCED CONFERENCE CALLING FEATURES

N-WAY CALLING

How many times you have felt during a two party call that another party should have been there? With 800Comms advanced N-Way calling, invite a third party to the current call and start a conference calling instantly. All you need is phones with Conference URI features.

BARGE IN EXEMPT

An advanced variation of Call Pickup feature, Barge in Exempt lets you answer a call that has already been answered and create a three way conference calling. It is especially useful where a supervisor has to intervene or generally handy in call centers.

CENTRALISE

Everything is now in one place and in one thread. All team members can see the phases a certain task goes through and can access all files and data at one single place.

ORGANISE

Assign tasks to members, issue deadlines, share announcements and organize all your business with amazing features incorporated in 800Comms Collaboration tools.

MAKING YOUR CALL MANAGEMENT INSTANT AND EFFECTIVE

CALL FORWARDING

Reroute your calls to another destination

(up to ten numbers)

CALL BLOCKING

Screen out certain numbers from calling you with Call Blocking

CALL SWITCH

Switch call from one device to another without disconnection

CALL PICK-UP

Receive calls on your phone on behalf of another extension

CALL TRANSFER

Relocate an ongoing call to another destination with a transfer button

CALL WAITING

Disconnect or put on hold an ongoing call to connect to another

CALL RETURN

Call back your last received call instantly with call return button

CALL ON HOLD

Temporarily discontinue communication with the calling party

Call Management