Call Centre
In the modern era of competition, every business regardless of its size, large or small, continuous and meaningful engagement with the Customer is vital for the success. All businesses want to engage with their customers at every point and ensure an exceptional service is being delivered to satisfy, retain and nurture them. To make this possible, every business, whether you know or not, use a Contact Centre system, be it a Help desk or a Large Distributed Centre.
Hello! How May I Help You?
An enterprise grade unified communications call centre services with in built scalability to adjust for call volumes without changing upfront system setup.
Advanced call routing
Route your calls to right person, not just any person. Experience advanced routing.
Agent Mobility
Get rid of physical call centre. With cloud services, agents can work remotely.
Agent Monitoring
Monitor which agent is performing well with historical and real time reporting.
Auto Receptionist
Direct your callers to the right agent with pre-recorded voice and multi-tier menu.
Trunk Management
Never let you callers hear a busy tone. Have appropriate number of call lines.
Your Unified Contact Centre Solution On The Dashboard!
800Comms Unified Communication Online dashboard helps you monitor and operate your call centre services from any place.
Intelligent Routing directs call to the right person
Call volume and flow is monitored live with default end day reports
Call Routing to external agents when all staff is busy
Pinpoint bottlenecks of your call centre services easily
What makes 800comms call centre services industry best
1Higher call Resolution rate
2Increased agent Productivity
3Higher Net Promoter Score
4Increased Revenue
Select the plan that’s right for your business